Resume
February 2022 - July 2023
Program Manager:
Responsibilities:
Implement and communicate high level direction from VPs and Directors
Ensure backlog readiness for upcoming PI, Fix Version, Sprint
Breakdown large initiatives into sequential deliverables
Consolidate processes across multiple PMOs (Project Management Offices)
Drive alignment across Design, Product, Dev, and Finance
Tools: Jira, Figma, Scrum, Agile, SAFe, Miro
Implement process improvements and automations:
Jira roadmaps, structure boards, dashboards, data and field cleanup
Figma Design-Development tools for ease of handoff (Branching, Dev Mode)
Explore new tools for potential improvements (FigJam, copy management, SmartSheets, Jira-Figma integration, Asana, Mural, etc.)
Programs:
Organization Restructure: Consumer Services & Solutions
Impact: Process and financial improvements leveraged from corporate restructure.
Event Planning: San Diego World Design Capital - 300 attendees
Impact: San Diego sees HP contributions in first sponsored event since 2019.
Launch: Creative Direction Strategy & Governance Process
Impact: Greater user experience accessibility, quality, and consistency.
Launch: HP ONE - Design complete for launch August 2023
Impact: Easier customer purchase experience plus cloud storage, unlimited warranty, higher quality support, etc.
Launch: Instant Ink Platinum - Initial 50,000 subscriptions
Impact: Customer printers are always covered under warranty and no upfront cost.
Launch: Instant Paper - Initial 200,000 subscriptions.
Impact: Customers never run out of paper.
Launch: Instant Ink Enroll & Connect - Initial 120,000 subscriptions
Impact: Customers have easier account creation and printer setup.
Launch: SMB Service (Small Medium Business) - Initial 50,000 users
Impact: Businesses can manage printers, supplies, users, and permissions with enterprise level control
HP Letters of Recommendation
February 2019 - April 2022
Project Manager for Software Development:
Lead clients and teams of engineers, QA, and support through the creation of new and custom software integrations from inception to delivery.
Gather customer’s requirements and write basic functions and JSON mapping to configure and support customer’s software integrations. I will become proficient with many software applications which customers use, host training sessions, write documentation and guides, record walk-through videos, solve tricky technical problems, and work with software engineers internally and those who work for our amazing software partners.
April 2016 - February 2019
Marketing Operations:
• Implement ERP Oracle NetSuite
• Build rebranded website in CSC-TCI merger
• Implement Marketing Automations (NetSuite, Mailchimp, etc.)
• Build business to business relationships with accounting, finance, and tax professionals from Fortune 500 companies
• Selected to represent Tax Compliance Inc. at the 2016 Institute for Professionals in Taxation Annual Conference.
• Consult with tax professionals to reduce the burden of managing business personal property tax compliance and business real property tax compliance. This burden is alleviated through several process improvement points that include:
◦ Asset tracking
◦ Asset classification
◦ Depreciation scheduling
◦ Abatement application
◦ Automatic field population for returns/declarations
◦ Assessment notice reconciliation
◦ Appeals
◦ Multiple jurisdiction lien date tracking
◦ Internal check request filing
◦ Bill tracking
◦ Accruals
◦ Forecasting
◦ Audits
May 2014 - October 2015
Project Launch Team Leader:
Leader of the project launch and development team for a commercial real estate research company
Built and maintained business to business relationships with industry leaders
Trained Market Analysts on how to conduct quality research processes while maintaining critical business to business relationships to new and established markets
Market Analyst:
Maintain a database of listing information by proactively working with business account holders to keep company information as accurate and timely as possible
Reconcile listing and property data for quarterly market advisory boards that demonstrate market trends and consumer behavior